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RETURNS

POLICY

 

  • If you are not completely satisfy with your order, you may return to us within 15 days of being delivered.
  • We accept return for STORE CREDIT ONLY.
  • Merchandise MUST BE UNWORN AND UNWASHED, in it is original package and with original tags on. All returns must fulfill these requirements in order to be accepted.
  • Purchases placed during promotions are not eligible for returns.
  • Damage merchandise must be reported the same day it's received, otherwise cannot be return.
  • Your online credit must be entirely use in your next purchase, no remaining balance is to be carried over.

 

RETURNS & EXCHANGES

 

  • Please allow 3-10 business days after we receive your package to process your store credit. We will notify you via email when your return has been processed and your store credit has been issued.
  • Any returns must be made at your own cost, all return charges must be prepaid. Shipping fees ARE NOT REFUNDABLE.
  • We ask for you to include your order invoice to be able to track the package.
  • We are not responsible for any packages lost by the carrier without a tracking number. Essentially a tracking number will help us and you to locate your return item(s).
  • For health and hygiene reasons, SWIMWEAR AND ACCESSORIES cannot be returned.
  • Exchanges are not automated at the moment, if you will like to exchange an item, please return it for a store credit and make a new order.
  • Sale items are FINAL SALE.
  • We do not accept cancelations once your order is placed.

 

                         Return your items to:

THE NEW YOU

PO BOX 1221

SEAFORD, NY 11783

 

 DEFECTIVE ITEMS

 

  • We aimed to provide our customers with products of the highest standard and quality. If you receive an item with a defeat, please contact us immediately at
    info.thenewyouboutique@gmail.com
    . Email us a brief description, and a photo showing the fault.
  • Please keep in mind that damaged items due to misused are not consider to be faulty.
  • ITEMS THAT HAVE BEEN WORN, WASHED OR USED WILL BE SEND BACK TO THE ADRESS LISTED ON YOUR ORDER.
  • We encourage you to please try on your item with caution. We cannot accept any items that have acquired a scent of perfume/makeup stains or any other general stains.